Refund and Return Policy

Any questions or concerns, please send to us by returning to the Ferio Tego Home Page, clicking on “Contact us” and sending us a message.

Returns

We have a no hassle, 30-day return policy and will take back unused and unopened product, no questions, within 30 days. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. If you receive a product that was damaged or missing please describe the issue and we will work to fix the problem. Attaching pictures is always a big help and can help speed up the process.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Late or Missing Refunds (If Applicable)

If you haven’t received a refund yet, first check your bank account again for any temporary transactions. Then contact your bank or credit card company, it may take some time before your refund is officially posted.

If you’ve done all of this and you still have not received your refund yet, please contact us by returning to the Ferio Tego Home Page, clicking on “Contact us” and sending us a message.

Shipping Returns

To return your product, please open a claim by returning to the Ferio Tego Home Page, clicking on “Contact us” and sending us a message to start your claim.

You may be responsible for paying the shipping costs for returning your item. Our standard policy is that shipping costs are non-refundable. If you receive a refund, the cost of original shipping may be deducted from your refund.
Depending on where you live, times my vary for when exchanged products will reach you.

If you are shipping items worth more than $50, please consider purchasing additional shipping insurance. We can’t guarantee that we will receive your returned item.